Terms & Commercial Conditions
Standard commercial terms governing company accounts, RFQ negotiations, purchase orders, escrow payments, and dispute resolution on Malak AI.
1. Accepted Payment Rails & Incoterms
We support international bank wire transfers (T/T), irrevocable documentary Letters of Credit (L/C at sight), and local currency clearing across major trade corridors. All commercial transactions operate under standard ICC Incoterms 2020 rules (FOB, CIF, EXW, DDP, CFR).
2. Cross-Border Dispute Resolution
If goods delivered do not match technical specifications agreed upon in the Purchase Order (PO) or if shipment is delayed beyond the contract grace period, buyers can initiate an official Dispute Case. Malak AI neutral arbitrators will review on-site PSI reports and freeze funds in escrow until a replacement or refund is settled.
3. Verified Corporate Registration Obligations
All registered organizations must provide legitimate Commercial Registration Numbers, designated Registration Authorities, and verifiable Corporate Email addresses. Supplying misleading or fraudulent documentation will lead to immediate forfeiture of platform privileges.
4. Subscriptions & B2B Plan Access
Access to global negotiation tools, verified supplier directories, and automated PO processing requires an active B2B subscription managed securely through our authorized payment processors.
View Pricing & Subscription Options →5. Corporate Ownership & Jurisdiction
The Malak AI platform (importtop.com) is owned and operated by Malak Yowakim Investment LLC, a legal entity organized and operating under the laws of the State of Texas, United States of America, with headquarters located in Dallas, Texas, USA.
For official legal notices, compliance governance, or contractual arbitration correspondence, contact our legal office at info@importtop.com.