Trade Assurance Refund Rules

Buyers are entitled to a 100% refund of the deposit or final payment if the supplier fails to dispatch the shipment by the agreed contract date or if the defect rate exceeds the agreed Acceptable Quality Limit (AQL standard 2.5).

Payment funds remain frozen in secure escrow throughout the manufacturing and inspection phase. Funds are released to the supplier only upon validated bill of lading (B/L) submission and confirmation of satisfactory pre-shipment inspection (PSI).

If goods delivered do not match technical specifications agreed upon in the Purchase Order (PO) or if shipment is delayed beyond the contract grace period, buyers can initiate an official Dispute Case. Malak AI neutral arbitrators will review on-site PSI reports and freeze funds in escrow until a replacement or refund is settled.

Platform B2B subscriptions can be managed or cancelled at any time through your company dashboard. Access to platform tools remains active until the end of the current billing cycle.

All Trade Assurance escrow mechanisms and dispute adjudications on Malak AI (importtop.com) are governed and administered by Malak Yowakim Investment LLC, Dallas, Texas, United States of America.