Trade Assurance & Global Legal Policies
Understand how Malak AI guarantees cross-border payment security, product compliance, dispute resolution, and international customs adherence.
Cross-Border Dispute Resolution
If goods delivered do not match technical specifications agreed upon in the Purchase Order (PO) or if shipment is delayed beyond the contract grace period, buyers can initiate an official Dispute Case. Malak AI neutral arbitrators will review on-site PSI reports and freeze funds in escrow until a replacement or refund is settled.
Trade Assurance Refund Rules
Buyers are entitled to 100% refund of the deposit or final payment if the supplier fails to dispatch the shipment by the agreed contract date or if the defect rate exceeds the agreed Acceptable Quality Limit (AQL standard 2.5).
IPR & Patent Protection Policy
Malak AI enforces zero tolerance for counterfeit or patent-infringing merchandise. Registered trademark owners can file DMCA/Takedown notices through our online portal, resulting in immediate supplier suspension within 24 hours.
Accepted Payment Rails & Incoterms
We support international bank wire transfers (T/T), irrevocable documentary Letters of Credit (L/C at sight), and local currency clearing across major trade corridors. All commercial transactions operate under standard ICC Incoterms 2020 rules.
Need Dedicated Trade Operations Support?
Our trade arbitration and compliance team is available 24/7 to assist with customs clearance, escrow status, and supplier contract disputes.
Contact Global Trade Support (info@importtop.com)Malak AI (importtop.com) is an international B2B trade platform owned and operated by Malak Yowakim Investment LLC, Dallas, Texas, United States of America.